ServiceNow
Unspecified · Unspecified employees
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Senior Inbound Product Manager, CRM Voice AI
ServiceNow · Voice Agents · Ongoing role
Company Description About the Team: CRM Voice AI builds autonomous voice agents for customer service that resolve customer interactions end-to-end and drive significant value for the business. We're a team inside ServiceNow's CRM business unit, shipping production voice AI with enterprise customers today and scaling aggressively. Our agents run on a real-time streaming pipeline with best-in-class ASR, TTS, and LLM orchestration, integrated into the same platform where many of our customers alre…
Principal Machine Learning Engineer
ServiceNow · AI Engineering · Ongoing role
Job Description In this role you will play a key role in defining and building the cloud-native infrastructure that powers ServiceNow's next generation of Agentic AI and conversational experiences. As a Principal Engineer, you will drive architecture and technical strategy across multiple engineering organizations while remaining deeply hands-on in solving complex platform and scalability challenges. Lead the technical direction, architecture, and evolution of cloud-native platform services sup…
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