Senior Inbound Product Manager, CRM Voice AI

ServiceNow · Pay not listed · Posted 2026-10-20

About the role

Company Description About the Team: CRM Voice AI builds autonomous voice agents for customer service that resolve customer interactions end-to-end and drive significant value for the business. We're a team inside ServiceNow's CRM business unit, shipping production voice AI with enterprise customers today and scaling aggressively. Our agents run on a real-time streaming pipeline with best-in-class ASR, TTS, and LLM orchestration, integrated into the same platform where many of our customers alre…

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